75-year-old woman fights back against Comcast!

I told you I had an amusing story on deck about Comcast's awful service, so here goes it...

Recently a 75-year-old woman in northern Virginia decided she wasn't going to be bullied by Comcast's incompetence. First, when she ordered Comcast's combined service of phone, cable, and Internet, Comcast's installation crew never showed up on the day they were scheduled to show up. They finally arrived 2 days later - but left with the job only half-done. Two days after that, Comcast inexplicably cut off the service altogether. (Other people have reported similar problems with Comcast lacking reliable service. And Comcast is expensive too. After all, it does have a monopoly in most of the areas where it operates.)

Most people would be hopping mad about paying to have these important and useful services installed, only to have Comcast fail to show up on the right day, do a half-assed job, then completely disconnect the service. But most people, despite being hopping mad, won't do shit about it. But the customer in this case isn't most people. So she went to Comcast's regional office with her husband to complain to the manager. The Comcast folks then made her wait 2 hours - before telling her the manager was gone for the day. So a few days later, the woman bopped into the office with a hammer, smashed the customer service representative's computer keyboard, knocked over a monitor, and demolished a phone.

The retired Air Force nurse later said of Comcast, "What a bunch of submoronic imbeciles."

It's important to note that no people were attacked. Just things. No peeps. A computer or a phone feels no pain and cannot cry - any more than a toilet can when being cussed out. We also have to warn you - in case you're planning on doing the same thing - that the woman was instantly handcuffed over this display (because authorities think a 75-year-old woman who breaks Comcast's computer is a bigger threat than a real criminal like Dick Cheney). She received a 3-month suspended sentence and was ordered to pay restitution and stay out of Comcast's office for a year. Apparently, however, there have been other police calls to that Comcast office over other disgruntled customers who have had to deal with Comcast's assholism. (Also, the first time I ever heard the word 'assholism' was when a member of my family uttered it when our local cable went out once back in the Storer Cable era.)

I've been told the problems with cable customer service were supposed to have been remedied by the vastly popular cable regulation law of 1992. (I remember how funny it was when Mad Dog's veto got overriden.) Maybe the areas that have Comcast should cancel their exclusive franchise agreements and put a sudden stop to Comcast's reign of error.

(Source: http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359_2.html)